SERVICE & SUPPORT
ON-POS customer support.
We also offer a host of services that help restaurants like yours improve their bottom line. Click here for more information on services such as the RM Monitor reporting and alert service, our Custom Email Reporting Service, and Automated Off-Site Backups, etc.
We guarantee a one hour response time to any current customer that contacts us at the numbers below:
- (973) 357.3700 during business hours (9am - 9pm Mon - Fri)
- (973) 865.4000 for after hour service
- Email: email@example.com
If you purchased a POS System within the last 12 months or if your restaurant is enrolled in one of our Software Support Plans, no payment is required at the time of service. Other callers, however, should have their credit card ready when placing a call and may choose at that time whether to pay the hourly service fee below or initiate an âOn-the-Spot Enrollmentâ in one of our Software Support Plans.
Hourly Phone Support Fee for Non-Current Customers
- $250/hour during business hours (9:00am to 5:00pm Mon - Fri)
- $300/hour Emergency After Hours Phone Support
- $400/hour Emergency On-site Support